Background checks and drug tests are a part of the hiring process for many employers. These checks are done to ensure that the new employees have no criminal history or records of any other illegal activities. Drug tests are also done on employees to ensure that they don’t have any illegal drugs in their system. These things are a necessary part of the hiring process, but can be time-consuming and difficult to manage.
Background check companies have been around for a while. They have always been an essential part of the hiring process, but they are now more important than ever. With the rise in terrorism and violent crime, it is necessary to ensure that people who work for your company are not a threat to others or themselves. Private Eyes Screening Group, led by Sandra James provides high-quality background checks and drug tests to employers across the globe.
Sandra James is a former board member of WBENC and a current board member of WBEC-Pacific. She is also an advocate, mentor and coach for business owners. Her experience has come from a combination of street smarts and trial and error. She has been self-employed for over 3 decades now and has become an expert at building businesses. It starts with having a skilled Championship Team to provide the backbone to build on. This is something she wishes she would have learned at the beginning of her career.
Sandra says, “A motto that I live by now is “revenue is vanity and profit is sanity,” which is another mode of thinking that I wish I could have embraced early in my career. As Warren Buffett says, “find something you love to do and become an expert at it and it will never feel like work.” Today, business is my hobby, and I am fortunate to love what I do. I am also grateful to all our employees, clients, and family for trusting in us to do what we do.”
Ambition To Provide Customer Service With The Human Touch
Sandra founded Private Eyes Screening Group in 1999. She wanted to provide customer service with the human touch! This means always being available to help the clients. Private Eyes helps to ensure that clients get the right hire every time and that the candidate’s credentials are verified. Our team is always available to answer our clients’ questions as they arise.
“We provide high-quality background checks and drug tests to employers across the globe fast. Our niche is our easy-to-use technology, our customer service with the human touch, and that we provide accurate, high-quality service in 24-72 hours 90% of the time. Our quality is 99.99%, which equates to our clients having NO disputes on the information that we report on their candidates. This prevents any costly litigious activity from occurring.“
Their response time to clients is what ultimately sets them apart from their rivals. Their clients tell them they often cannot reach other companies by phone and chat or email may take 2 weeks to get a response.
Managing The Difficulties During Harsh Times
We have had to pivot just as most businesses in the world have in recent years, with some of our staff now working remotely. This was a huge adjustment but because we had technology in place with phones, equipment, etc., we were able to adapt.
Private Eyes Screening Group is a global background screening service. They make a safe workplace possible by providing high-quality background checks to our clients across the nation, FAST. They have evolved with the industry and the world.
“Decades ago, we ran out of paper on the fax machines because that used to be the way that clients ordered background checks. Today we have become an innovative company, developing our own software to go paperless and customize to each individual client’s needs.”
Sandra notes, “We can also integrate with any Applicant Tracking System that our client utilizes, making us a great partner for any size employer. We not only provide a user-friendly experience to candidates with our advanced technology, but we also offer an easy-to-reach team of experts, available by phone between 5am-5pm PST Monday-Friday.”
Revolutionizing the industry with Distinctive Services
Private Eyes Screening Group’s work quality is 99.99%, which equates to the clients having NO disputes on the information that they report on their candidates. This prevents any costly litigious activity from occurring.
We provide 4506-C transcripts and Verifications of Employment to the lending industry. “We will continue to focus on what we do best, which is customer service with the human touch, quality reports fast and easy to use technology!” she asserts
For over 22 years, Private Eyes has continually harnessed the latest technology and practices to bring their clients the information they need to make the best-informed decisions as soon as possible.
Motivated team prioritizing the Clients needs
Rewards are always provided to the team for doing a great job. They have a growth path in place for team members who want that. They invest in the team members through training and paying for them to become certified FCRA experts in this industry. A response to feedback with communication and an improvement plan is provided for both sides of the table. This has allowed them to retain their talent year after year.
“We are in constant communication with our clients so that they can provide feedback and we can make instant enhancements to the program to bring the most value to our clients. Our Championship Team is passionate about delivering on our promises to clients of excellence in quality service fast! We want our clients to see us as partners in the hiring process.” she says
All of the strategies are developed around the wishes of the current clients as well as feedback from their prospects. This is what has made them sustainable for the last 23 years and how they continue to move forward.
“We have clients who have remained with us since the inception of our company, and we always make decisions with the goal of keeping our clients happy. We are in this for long-term mutually beneficial relationships.”
Words of Wisdom for Aspiring Business Leaders
If you are willing to go the extra mile and be completely committed to what you choose to do, and if you practice, grow, and do your best, you can be successful. You must be courageous, persistent and never give up!