Hatem Bakheet is a performance driven senior management professional with over 25 years of multifunctional experience across various domains. He is currently leading the high tech Company (Brmaja), Providing a wide variety of technical innovation solutions from Apps, websites, ERP, CRM to empower the businesses to excel.
Brmaja was born out of a desire to empower businesses to leverage the power of technology to reach their goals. Company believes that technology should be used to create solutions that drive efficiency, increase productivity, and help businesses succeed. Mr Hatem Bakheet saw a need in the market for a company that could provide businesses with innovative technology solutions and, therefore, the high tech company Brmaja, Headquartered in Jeddah was established in 2019 to fill that gap. “We strive to remain ahead of the curve and create solutions that can help businesses reach their fullest potential,” says Mr Hatem.
Diverse Scale of Services
Brmaja company proudly offers an extensive range of services and goods that are tailored to suit a wide variety of businesses and individual needs.
Their products and services are distinguished from the competitors by their commitment to quality and customer service. Brmaja’s team is highly knowledgeable, professional, and dedicated to providing the best possible solutions for each individual customer. They use the latest technology, tools, and techniques to ensure that their solutions are comprehensive, secure, and efficient. They also provide frequent updates and support to ensure that their customers have the most up-to-date solutions available.
Mr. Hatem says, “We are committed to providing excellent customer service. Our knowledgeable and friendly technical staff are available to help and provide assistance whenever needed. We take the time to listen to our customers’ needs and provide the best possible solutions that fit within their budget.”
Overall, their products and services are designed to be secure, reliable, and cost-effective solutions that meet the needs of any budget or business. They strive to provide the customers with the best possible experience and look forward to serving them in the future.
“Our main focus today is to have the agility, readiness, and mobilization at the necessary capacity to address the tremendous speed of demands driven by the ambitions of the new leaders of this region, ” says Mr. Hatem.
Strategic Vision and Future Goals for Brmaja
Mr. Hatem’s long-term strategic vision for the Brmaja company is to become a leading provider of custom software and technological solutions.
They have done this by providing the employees with the necessary resources and training to empower them to strive for excellence in their work. They also have a clear mission statement that helps guide the team towards their vision. Additionally, they have created an environment where all employees are encouraged to ask questions and provide feedback to help the Company reach its goals. They have also implemented regular meetings where all teams can discuss progress and give feedback to each other, helping to further increase the collective understanding of the company’s vision and how to reach it. Ultimately, their strategic vision is to provide the customers with the best possible services and solutions that are tailored to their individual needs.
Brmaja’s goal for the next three to five years is to become a leader in the IT industry by providing high-quality, innovative services and solutions to the clients. To achieve this goal, their priorities are to continuously expand their knowledge base of technology, develop new products and services that meet customer needs, and create and maintain long-term relationships with the partners.
Foreshadowing on the Barriers and Challenges in the way
As we know, achieving goals is not as easy as it sounds. Every Business faces different Barriers and challenges in the way. Sometimes you have to take risks during your journey even if you don’t want to.
When Mr. Hatem tried to expand his business, he took a big risk by enlarging infrastructure and hiring high level executive employees. There was no assurance at that time that his business would be a success or that he would be able to recoup the costs.
He made investments in the most cutting-edge hardware and software so that his company could provide the clients with a solid and dependable product.
Despite the dangers, the decision paid off as the market accepted the company’s items favorably and he was able to make enough money to establish a prosperous company.
Mr. Hatem Bakheet believes that, “We may face some barriers in achieving our goals including a lack of resources, competition, and a fluctuating market. To overcome such obstacles, we plan to take proactive steps such as diversifying our product range, investing in research and development, and forming strategic alliances with industry leaders.”
He further expresses, “IT-Technology projects face a number of challenges in the present and in the foreseeable future. One of the biggest challenges is the rapid nature of technological advances, which can lead to technical issues or difficulty adapting to changes. Additionally, there is the issue of security and privacy, as data breaches and malware attacks are becoming more and more common. Additionally, projects often require a high level of interoperability between hardware and software, which can be difficult to achieve. Finally, there is the challenge of cost, as technology projects can require a high initial investment.”
Key to Leadership
Traits like empathy and vulnerability are essential for effective leadership. Empathy allows a leader to understand what their team members are dealing with, which can help them identify areas for improvement and make decisions that take into account the feelings and perspectives of their team. Vulnerability is a key trait for any leader, as it allows them to be open and honest with their team, which builds trust and mutual respect. Through this trust, team members are more likely to follow the leader, which in turn allows for better communication and implementation of ideas. Additionally, being open and vulnerable conveys a sense of authenticity, which is an important aspect of a good leader.
Mr. Hatem asserts, “Our biggest strength right now is our team of highly experienced and capable professionals. We understand the importance of delivering quality content and strive to provide it in an efficient and cost-effective manner. We are also committed to providing prompt customer service, so that our customers can receive the best possible experience.”
For Mr. Hatem, It’s important to create a positive working environment with clear expectations and effective communication to ensure workplace motivation and productivity. This means setting up team meetings, performance goals, and offering recognition for a job well done.
It is also important to keep an open dialogue to ensure that everyone’s ideas are heard and respected. If disagreements or criticism arise, it is important to listen and respond with an open mind. Allow team members to express their opinion, and try to find a compromise if possible. It’s also important to set boundaries and establish a code of conduct that all team members must follow. Finally, maintain a culture of trust and respect, which will help ensure that disagreements or criticism are dealt with in a constructive and effective manner.
Key to keep Customer Satisfied
To ensure the highest level of customer satisfaction, companies must focus on providing excellent customer service and experiences. This means listening to customer feedback and responding to it in a timely, positive, and meaningful way. Additionally, companies should strive to keep up with industry trends and incorporate the latest technology into their service offerings to stay ahead of the competition.
To effectively act on customer feedback, companies should establish a process to collect and analyze feedback. This can involve surveys, online reviews, and focus groups. Companies should also consider investing in customer service technology such as AI-powered chatbots and automated service tickets. This allows companies to quickly respond to customer inquiries and follow up with customers in a timely manner.
The strategy of a company can change drastically as a result of customer feedback. Companies should use customer feedback to inform their decisions about product and service development, marketing, customer service, and more. If customers feel their feedback is being taken seriously and their concerns are addressed, it can result in an increase in customer loyalty and a higher rate of customer satisfaction. Additionally, companies should use customer feedback to identify areas of improvement and develop strategies to address those issues.
Piece of Advice
Aspiring business people should keep the following advice in mind to maximize their chances of success:
- Invest in yourself: Take the time to learn about the business world, develop your skills, and be well-prepared for the challenges ahead.
- Have a clear plan: Having a definite plan with goals and objectives is important for achieving success in business.
- Take calculated risks: Calculated risks can help you get ahead in business and often result in great rewards.
- Build a strong network: Build relationships with people who can provide you with valuable advice and resources.
- Adapt to change: Businesses are always changing and it’s important to be able to adjust quickly to new challenges.
- Have resilience: Successful business people remain resilient and persistent when faced with failure or adversity.
- Stay organized: Organization is key to staying ahead of the competition and staying on top of your tasks.
- Seek feedback: Ask people who are already in business and get their feedback to help you make the right decisions.
- Maintain work-life balance: Keep your work and personal life balanced to prevent burnout and stay productive.
- Have a positive attitude: A positive attitude can make all the difference in business, so focus on being optimistic and confident in your abilities.